Cancellation policy

Cancelation Policy

Booking Multy day, Full day, Half day Tour Program, Activity Ticket, Transport & Driver Hire Cancellation & Refund Policy

At Bali Sutha Tour Service, we strive to provide flexibility while ensuring our tour operations run smoothly. Please review our policy below:

1. Cancellation Fees:

• 7+ days notice: Full Refund (No cancellation fee).

• 3 – 6 days notice: 80% Refund (20% cancellation fee applies).

• Within 2 days or No-Show: 50% Refund (50% cancellation fee applies).

2. Refund Terms:

• Processing Time: Refunds are processed within 1 – 2 weeks, depending on your bank's internal policies.

• Required Info: Please provide your bank account details (Bank Name, Account Holder, and Account Number) to initiate the process.

• Tracking: You will receive a Verification Code to track the status of your refund.

Inclusions: The cancellation fee applies to the total booking amount, which covers all inclusions (transportation, guides, and pre-booked tickets) specified in your itinerary.

2. Refund Procedure

We aim to make the refund process as transparent as possible:

• Bank Information: To process your refund, please submit your bank identity details (Bank Name, Account Holder Name, and Account Number).

• Timeframe: Refunds are typically issued within 1 to 2 weeks. Please be aware that the actual arrival of funds depends on the regulations of your specific banking institution.

• Refund Tracking: Upon processing, you will be issued a Transaction Verification Code. You can use this code to monitor the status of your refund.

Cancellation & Refund Policy

(Special for Holiday Packages & Accommodation)

To ensure the availability of our exclusive accommodations and holiday arrangements, Bali Sutha Tour Service applies the following policy for all package bookings:

1. Cancellation Schedule & Fees

The following fees are calculated based on the total booking amount:

Notice Period Cancellation Fee

Refund Amount14 days or more before departure No Fee (0%)100% Refund

7 to 13 days before departure 20% Fee80% Refund

2 to 6 days before departure 50% Fee50% Refund

Less than 2 days or No-ShowFull Charge (100%)No Refund

Important: Failure to arrive at the designated meeting point or check-in location on time will be classified as a "No-Show," and the total booking amount will be forfeited.

Inclusions

This policy applies to the entire package price, including all inclusions such as room rates, specialized tours, transport, and any pre-paid activities bundled within your Holiday Package.

How to Request a Cancellation:

Please send a formal request via email or our official WhatsApp channel including your booking ID and bank details.