Cancellation policy
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Cancellation Policy
Cancelation Policy
Booking Multy day, Full day, Half day Tour Program, Activity Ticket, Transport & Driver Hire Cancellation & Refund Policy
At Bali Sutha Tour Service, we strive to provide flexibility while ensuring our tour operations run smoothly. Please review our policy below:
1. Cancellation Fees:
7+ days notice: Full Refund (No cancellation fee).
3 – 6 days notice: 80% Refund (20% cancellation fee applies).
Within 2 days or No-Show: 50% Refund (50% cancellation fee applies).
2. Refund Terms:
Processing Time: Refunds are processed within 1 – 2 weeks, depending on your bank's internal policies.
Required Info: Please provide your bank account details (Bank Name, Account Holder, and Account Number) to initiate the process.
Tracking: You will receive a Verification Code to track the status of your refund.
Inclusions: The cancellation fee applies to the total booking amount, which covers all inclusions (transportation, guides, and pre-booked tickets) specified in your itinerary.
2. Refund Procedure
We aim to make the refund process as transparent as possible:
Bank Information: To process your refund, please submit your bank identity details (Bank Name, Account Holder Name, and Account Number).
Timeframe: Refunds are typically issued within 1 to 2 weeks. Please be aware that the actual arrival of funds depends on the regulations of your specific banking institution.
Refund Tracking: Upon processing, you will be issued a Transaction Verification Code. You can use this code to monitor the status of your refund.
Cancellation & Refund Policy
(Special for Holiday Packages & Accommodation)
To ensure the availability of our exclusive accommodations and holiday arrangements, Bali Sutha Tour Service applies the following policy for all package bookings:
1. Cancellation Schedule & Fees
The following fees are calculated based on the total booking amount:
Notice Period Cancellation Fee
Refund Amount14 days or more before departure No Fee (0%)100% Refund
7 to 13 days before departure 20% Fee80% Refund
2 to 6 days before departure 50% Fee50% Refund
Less than 2 days or No-ShowFull Charge (100%)No Refund
Important: Failure to arrive at the designated meeting point or check-in location on time will be classified as a "No-Show," and the total booking amount will be forfeited.
Inclusions
This policy applies to the entire package price, including all inclusions such as room rates, specialized tours, transport, and any pre-paid activities bundled within your Holiday Package.
How to Request a Cancellation:
Please send a formal request via email or our official WhatsApp channel including your booking ID and bank details.
Get in touch
+6285964281400
info@balisuthatourservice.top
balisuthatravel@gmail.com